If you strike out with your neighbors and friends, ask a lot of questions of potential firms about price, workmanship, and also note how their business phone answers calls. If you get a voice mail machine responding to your call, it could be a one-man operation. That doesn’t mean that he is incompetent, but at least you have your guard up and can ask the right kind of questions that will result in a knowledgeable decision on your part.
Here are some things that can separate the good from the not-so-good firms:
· Ask if your cleaner provides a written workmanship guarantee. Will they perform another cleaning if you are unhappy with the job?
· Ask the firm for an in-home estimate. If they offer an estimate over the phone, how can they tell how much spotting is required or if there are unusual requirements to be concerned about? Judge how candid your estimator is when he arrives on site. This can be a good clue concerning their integrity.
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